TEDx Floripa – Designing Customer Experiences with Soul


On June 27th I will be speaking at TEDx Florianópolis here in Brazil. The overall theme of the event this year is resonance, and my talk will be about designing customer experiences with soul.

The event will be broadcast live, and you can find out more here: TEDxFloripa

I will be speaking in Portuguese, so those of you who do not speak Portuguese I will post the transcript of my talk shortly after the event.